Refund Policy

  1. OUR SERVICES

We supply online classifieds advertising and other third-party services.

  1. FAMILIARIZE YOURSELF

We will not provide a refund, for any reason once the advertisement has been published. We may decide to accept your request for a refund on a case-by-case basis. Our decisions about refunds are final and depend on the facts and circumstances of the reason for the refund request. We’ll notify you if we decide to give a refund. All refunds are made at our sole discretion and without admission of liability.

  1. COOLING OFF PERIOD

Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person –- in other words, a human being. You must also be the end-user of the service. The transaction must be an electronic transaction –- a transaction concluded via (in whole or in part) a website, email, or SMS.

  1. OUR PROMISE

We promise that we will provide all our services as soon as reasonably possible after you have informed us that you would like us to advertise on our website and have completed an order, made the payment, and or fulfilled all other requirements that we may have, like supplied photos.

  1. REFUNDS IN TERMS OF COOLING-OFF PERIOD

The right to cancel does not apply to any services where you have given us your permission to provide them to you within seven days of accepting your order.

  1. PREPAYMENT

If the right to cancel does apply and you have prepaid the price of the services, we will refund you the price of the services within 30 days of the date on which you cancelled the order.

  1. SERVICES

An unsatisfactory service is one that was not provided in a way or was not of a level of quality that an average person would expect of that type of service.

  1. STATUTORY COMPENSATION

We will refund the price of any unsatisfactory service that you submit a successful claim. Refund claims must follow our refund procedure below.

  1. CHOICE OF COMPENSATION

Any customer that is also a consumer under the CPA may decide whether we should either:

  • provide them with additional services to remedy the unsatisfactory service
  • or refund them for unsatisfactory service

We reserve the right to decide how to compensate any of our customers within the frameworks of our policies and the protection the law provides you.

  1. WARRANTY ON REMEDIES

We warrant that we will provide all additional services to remedy unsatisfactory services as soon as reasonably possible after you choose for us to, or we decide to remedy any unsatisfactory service.

  1. PROCEDURE FOR REFUNDS FROM OTHER SERVICE PROVIDERS

Customers of other service providers (such as downstream service providers who pass on our services to other customers) must submit claims for unsatisfactory services directly to that service provider. Customers must use the correct refund procedure. Please call the customer services department of the relevant service provider for details of their refund procedures.

  1. DELAYS IN PROVIDING SERVICES

We will diligently try to provide the services as agreed. However, there may be delays that are not our fault that prevent us from providing the services. We will notify you of any delays caused by reasons beyond our control.

  1. PLACE, DATE, AND TIME FOR PROVIDING SERVICES

Except for when the services are provided over the Internet, we will only provide you with the services at the place and at the date and time agreed to between us. If we are unable to provide the services to you at the place, date, and time as agreed for any reason, we will contact you and agree on a new place, date, and time to provide the services to you.

  1. ASSIGNMENT OF THE SERVICES

We may assign our rights and duties under the agreement, including our duty to provide the services to you, to any successor or purchaser of our business, or to some of our assets. Any successor or purchaser will provide alternative services like ours that are reasonably accessible to you.

  1. OUR REFUNDS PROCEDURE

You must use our refund procedure for claiming unsatisfactory services, or else we may refuse to process the claim. Our refunds procedure is as follows:

Download a refund claim form from our website at https://yellowish.io/ or ask us to fax, post, or email the form to you.

Complete the form with your contact details, date, and place of purchase, and how and why you believe the services were unsatisfactory

Email, fax, post or deliver the refund claim form to us (we should contact you with a refund claim number within 24 hours of receipt, otherwise you must contact us to get the number)

We may tell you that we do not believe you have a claim (in this case, we may refuse to pay a refund)

We will notify you once we have received the refund claim form associated with your claim and we will then investigate as soon as reasonably possible whether the services we provided you were unsatisfactory (we will create a report on whether we believe the services were of a level of quality that an average person would expect of that type of service or not)

If the services were cancelled too late or our report says that we believe the services were of a level of quality that an average person would expect of that type of service, then we will inform you that we are unfortunately unable to remedy or refund the service (we will send you the written report)

If, however, our report says that we believe the services were not of a level of quality that an average person would expect of that type of service, then we will use the payment method on the account where possible. Where this isn’t possible, we may issue refunds in the form of ad credits. If you use Monthly Invoicing to pay for your ads, you can expect to be issued with credit memos which can be applied against open invoices and used towards future spending.

If you do not accept that we provided an unsatisfactory service, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombudsman or other dispute resolution body or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.

  1. CUSTOMER FEEDBACK

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practices and all relevant laws. If you are not satisfied with any of our services or have any questions, please contact us, and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our services.

UPDATED MAY 2022